Frequently Asked Questions

Browse our most commonly asked questions;

Q: What’s The Best Package For Me?

A: This is a tricky one, for a basic blog or text driven website our Starter should be fine. For blogs or websites with images the Basic package maybe needed. The Professional package is great for hosting multiple websites. Our Ultimate package is best for those that want it all.

Q: Can I Install Content Management Systems Like Drupal, Joomla! Or WordPress On My Website?

A: Absolutely, you can install all these and more! We make it easy to install all your favourite website tools using Softaculous, for the full list of scripts Softaculous supports click here.

Q: Can I Upgrade My Account In The Future?

A: Yes, you can easily upgrade your account at any time. The cost is simply the price difference between the two plans. There are no other fees involved as you will only be charged the prorated difference between the original and new plan.

Q: How Long Does It Take To Get My Website Online?

A: New account activation is completed within 24 hours following receipt of your initial payment. It may take an additional 24-72 hours from the time you update your nameservers for your website to appear on the Internet. This is called “propagation” and there is nothing either of us can do to make it happen faster.

Q: How Do I Manage My Account Or Submit A Ticket?

A: Simply click on ‘Billing’ this will take you to our secure billing and account management software. From there you can login into your account and submit a ticket from there.

Q: Do You Insert Advertisements On My Website?

A: ABSOLUTELY NOT! We do not insert ANY advertisements/adverts on ANY part of your website.

Q: Is My Website Backed Up?

A: Yes, we perform daily backups of all of our hosting accounts, this includes both files and databases. You can read more about backups here.

Q: Do You Have A Demo Account I Can Test?

A: Yes, you can try out our web hosting service by using our demo account.

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